Returns and Refunds
Return window
Eligible standard, non-custom products may be returned within 30 calendar days after delivery.
Return conditions
Products must be unused, uninstalled, unmodified and returned with all original parts and protective packaging.
Customers must contact us and receive written authorization before returning an order. Unauthorized returns may not be accepted.
Buyer’s-remorse returns
If the customer changes their mind or selects the wrong size, finish or configuration, the customer is responsible for return shipping, shipping insurance, customs charges and secure packaging.
Damaged, defective or incorrect products
Damage, defects, missing parts or incorrect products must be reported as soon as possible after delivery. Please send the order number, photographs of the product, close-up photographs of the issue, photographs of the packaging and shipping label, and a video if needed.
If Kinycraft confirms that the product is damaged, defective or incorrect, we will provide an appropriate repair, replacement part, replacement product or approved return and refund solution.
Custom products
Custom-made products, personalized dimensions, custom finishes and large project orders cannot be returned because of a change of mind after production begins. This does not apply when a product arrives damaged, defective or materially different from the confirmed order.
Return address
Our Wyoming registered address is not our standard return facility. Do not send products to this address without written authorization.
Approved returns may need to be sent to our workshop in Marrakech, Morocco. The correct return address and instructions will be provided after the return request is approved.
Refund processing
Approved refunds are issued to the original payment method within 5–10 business days after the returned product is received and inspected. The payment provider may require additional processing time.
Contact
To request a return, email contact@kinycraft.com and include your order number.
