Returns and Refund Policy

Replacement Before Return

Before requesting a return, please contact our customer service team. In many cases, a replacement part, repair solution, or complete replacement product can resolve the issue faster and more conveniently than returning the original item.

Because many Kinycraft products are handmade, heavy, customized, or shipped internationally, returning an item may involve additional shipping costs, customs fees, packaging requirements, and processing time. We will always review the issue carefully and offer the most practical available solution.

We want every customer to receive a product that matches the confirmed order and arrives in satisfactory condition. Please inspect your order promptly after delivery.

Reporting a Problem

Damage, missing parts, functional issues, or incorrect products must be reported to Contact@Kinycraft.com as soon as possible after delivery.

Please include:

• Your order number

• Photographs of the complete product

• Close-up photographs clearly showing the issue

• Photographs of the external packaging

• Photographs of the shipping label

• A video when necessary to demonstrate a functional problem

Please do not install, modify, polish, repair, discard, or return the product before receiving instructions from our team. Installation or alteration may affect eligibility for a replacement, return, or refund.

Return Eligibility

Returns may be accepted for eligible standard products when:

• The return request is submitted within the applicable return period

• The product has not been installed

• The product is unused and undamaged

• All original parts and accessories are included

• The item is returned in its original protective packaging

• Written return authorization has been provided by Kinycraft

Products returned without prior authorization may not be accepted or refunded.

Non-Returnable Products

The following products are generally not eligible for return:

• Custom-made products

• Personalized sizes, dimensions, finishes, or configurations

• Large-quantity, wholesale, trade, or project orders

• Products that have been installed or used

• Products altered by the customer, contractor, or installer

• Products damaged through incorrect installation

• Items damaged by improper cleaning or maintenance

• Naturally aged, oxidized, unlacquered, or patinated surfaces

• Clearance, discounted final-sale, or discontinued products

Handmade Finish Variations

Kinycraft products are handcrafted using natural materials such as solid brass and copper. Minor variations in color, texture, hammering, patina, dimensions, soldering, welding, or surface appearance are normal characteristics of handmade metalwork.

These natural variations contribute to the unique character of each product and are not automatically considered manufacturing defects.

Unlacquered brass and copper are living finishes that naturally change, darken, oxidize, and develop patina over time.

Return Shipping

Unless the product is confirmed by Kinycraft to be defective or incorrect, the customer is responsible for:

• Return shipping costs

• Shipping insurance

• Customs duties and import charges

• Brokerage or handling fees

• Secure and protective return packaging

Original shipping charges, express delivery fees, customs duties, taxes, and import charges are generally non-refundable.

The customer remains responsible for the product until it is safely received at the approved return address.

Refund Processing

Approved refunds are processed only after the returned product has been received and inspected.

Deductions may apply for:

• Damage during return shipping

• Missing parts or accessories

• Installation marks

• Scratches, dents, or alterations

• Inadequate packaging

• Cleaning or polishing damage

• Any reduction in the product’s resale value

Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.