Product Warranty and Quality Support

Product Quality Support

Kinycraft carefully inspects products before dispatch. Because our items are handmade, each product may contain natural variations that distinguish it from machine-produced fixtures.

Customers should inspect all products before installation.

Before Installation

We strongly recommend that customers and installers:

• Confirm all dimensions
• Verify plumbing connection standards
• Check all parts and accessories
• Test faucets and valves
• Inspect finishes
• Confirm compatibility with the installation area
• Report visible issues before installation

Installation should be completed by a qualified professional familiar with the relevant plumbing, electrical, building, or mounting requirements.

Warranty Exclusions

Quality support may not cover damage caused by:

• Incorrect installation
• Excessive tightening
• Incompatible plumbing connections
• Water pressure outside recommended limits
• Chemical or abrasive cleaners
• Improper polishing
• Freezing conditions
• Unauthorized repairs or alterations
• Normal patina development
• Natural finish variation
• Commercial misuse
• Accidental damage

Contact kinycraft@gmail.com with photographs, videos, and the order number when requesting assistance.