Privacy Policy

Kinycraft respects your privacy and is committed to handling customer information responsibly.

Information We Collect

We may collect information that you provide when you:

• Place an order

• Create an account

• Contact customer service

• Subscribe to marketing communications

• Submit a custom-order request

• Apply for a trade account

This information may include your name, billing address, shipping address, email address, telephone number, order details, and payment-related information.

How We Use Your Information

Customer information may be used to:

• Process and deliver orders

• Communicate about purchases

• Provide customer service

• Prevent fraud

• Improve products and website performance

• Send marketing messages where permitted

• Comply with legal or regulatory obligations

Payment Information

Payments may be processed by third-party payment providers. Kinycraft does not necessarily receive or store complete credit card details.

Service Providers

Information may be shared with trusted providers when required to operate the business, including payment processors, shipping companies, website platforms, analytics providers, and customer-support services.

These providers receive only the information necessary to perform their services.

Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, understand website traffic, improve performance, and support advertising.

Visitors may be able to manage cookies through their browser or website consent settings.

Data Requests

Customers may contact us to request access to, correction of, or deletion of eligible personal information.

Email privacy-related requests to kinycraft@gmail.com.

Policy Updates

This policy may be updated periodically to reflect operational, technical, or legal changes. The latest version will be published on this page.

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13. Terms of Service

Page Title: Terms of Service | Kinycraft

Meta Description: Read the Kinycraft terms covering orders, custom products, pricing, handmade variations, shipping, installation, and website use.

Terms of Service

By visiting the Kinycraft website or purchasing a product, you agree to these terms and the policies referenced on this website.

Product Information

We aim to provide accurate photographs, descriptions, measurements, materials, and finish information.

However, handmade products may show minor differences in color, dimensions, texture, hammering, patina, and surface character.

Colors may also appear differently depending on lighting and screen settings.

Prices and Availability

Prices, product availability, shipping costs, promotions, and specifications may change without notice.

We reserve the right to correct errors, cancel incorrectly priced orders, limit quantities, or refuse transactions where fraud or misuse is suspected.

Order Acceptance

An order confirmation does not always represent final acceptance. Orders may require payment verification, technical confirmation, shipping approval, or additional customer information.

Custom Products

Customers are responsible for confirming all measurements, finishes, quantities, connection types, and installation requirements before approving a custom order.

Custom products may not be canceled, returned, or exchanged after production begins except where required by applicable law or when the product is materially different from the approved specification.

Installation Responsibility

Products should be installed by qualified professionals.

Kinycraft is not responsible for damage, leaks, electrical problems, structural issues, injuries, or additional costs caused by incorrect installation, incompatible connections, inaccurate measurements, or failure to follow applicable building requirements.

Shipping and Customs

Delivery dates are estimates. Carrier delays, customs inspections, duties, weather, incorrect addresses, and recipient availability are outside our direct control.

Customers are responsible for providing correct delivery details and paying applicable import charges unless otherwise agreed in writing.

Intellectual Property

Website text, photographs, branding, product designs, graphics, and other content may not be copied, reproduced, distributed, or used commercially without written permission.

Limitation of Liability

To the extent permitted by applicable law, Kinycraft is not responsible for indirect, incidental, or consequential losses arising from website use, shipping delays, installation issues, or improper product use.

Contact

Questions regarding these terms may be sent to kinycraft@gmail.com.

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14. Cookie Policy

Page Title: Cookie Policy | Kinycraft

Meta Description: Learn how Kinycraft uses cookies and similar technologies to support website functionality, analytics, preferences, and marketing.

Cookie Policy

Kinycraft may use cookies and similar technologies to provide website functionality, remember customer preferences, understand visitor activity, and improve the shopping experience.

Types of Cookies

Our website may use:

• Essential cookies required for checkout and website operation

• Preference cookies that remember selected settings

• Analytics cookies that help us understand website performance

• Marketing cookies used to measure advertising or display relevant promotions

Managing Cookies

Visitors may manage or block certain cookies through their browser settings or the website cookie-consent tool.

Disabling essential cookies may prevent parts of the website, account, or checkout process from working correctly.

Questions about cookies or privacy may be sent to kinycraft@gmail.com.

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15. Accessibility Statement

Page Title: Accessibility Statement | Kinycraft

Meta Description: Kinycraft is committed to improving website accessibility and creating an inclusive online shopping experience for all visitors.

Accessibility Statement

Kinycraft is committed to providing a website experience that is accessible and usable for as many visitors as possible.

We continue to review our website structure, text, images, navigation, and functionality to identify opportunities for improvement.

If you experience difficulty accessing product information, placing an order, or using any part of our website, please contact us at kinycraft@gmail.com.

Include the page address, a description of the problem, and the type of device or browser being used. We will make reasonable efforts to provide the requested information or assistance through an alternative method.